Loyalty

Reward the clients who come back

Set up a loyalty programme around your services and reward rules. Track qualifying visits or spending, balances and redemptions in the same account as your bookings.

  • Included · enable when ready
Loyalty-Program

What you get

Automatic reward tracking

Apply your configured rules to qualifying completed, paid appointments.

Choose eligible services

Decide which services count towards the programme.

Set reward thresholds

Choose the available rewards and what clients need to earn them.

Visible customer balances

Let participating clients check their balance from their account.

Connected redemption

Apply eligible rewards through the supported booking and checkout flow.

Choose your programme

Use the points or stamp options available in your loyalty settings.

How it helps your working day

Give repeat visits a purpose

Offer a clear reward for returning to your business.

Keep each balance in view

See loyalty activity alongside the client’s other records.

Spend less time tracking rewards

Let configured rules handle qualifying accrual and redemption.

Common questions

No — you choose whether to enable the programme and set its default participation option. Once it is enabled, qualifying customers who participate can start earning automatically after completed, paid bookings.

Yes — when the programme is enabled, its eligible-services list controls which services can earn stamps or points. Anything left off the list does not count.

Earning depends on your programme settings and qualifying completed, paid appointments. Check the configured rules before promoting an offer.

Yes. Enable both features and configure the eligibility rules for each. Membership benefits do not automatically make every transaction eligible for loyalty rewards.

Yes — loyalty is controlled by the merchant. You can enable it when you are ready and turn it off again if you do not want new stamps or points to accrue.

Existing balances are preserved. Rule changes apply to new earn events going forward, not retroactively.

Yes — the loyalty report shows customers with recorded balances, their lifetime points or stamps earned and redemption history, so you can spot your most engaged regulars.

Explore this feature in Velixa

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