Practical Guide

How to take bookings online

Give customers a clear way to choose a service and an available time, even when you cannot answer the phone. Here is what to prepare before you share your first booking link.

Choose a booking route that fits your business

You do not need to start with a completely new website. A direct booking link can work with the social profiles and messages you already use. If you want a fuller website or booking within an existing site, a hosted site or widget provides another route.

1. Make your services easy to choose

Give each service a clear name, current price and accurate duration. Explain what is included and any preparation customers need. Separate options when appointment lengths or requirements differ, rather than asking customers to guess which service to select.

2. Publish availability you can deliver

Set working hours, breaks, leave and the staff members who can provide each service. Check that the booking page shows realistic appointment choices. Online booking should reflect the time you can offer, not every hour your business is open.

3. Choose a link, hosted site or widget

Use a direct booking link in your social profiles, messages and website buttons. Choose a hosted Velixa website if you also want pages for your services, team and business information. Use the booking widget if you want to add the booking flow to a website you already manage. Link placement depends on what each external platform supports.

4. Explain accounts, cards and payment

Customers can browse the available options before creating or signing in to a free Velixa account to finish the booking. Every appointment booking is secured with a card saved via Stripe. No payment is taken when the booking is made. On the day of the appointment, charge the card on file or record payment in cash. Show your cancellation terms before confirmation so the customer understands any applicable late-cancellation or no-show fee.

5. Check the journey before promoting it

Review the page on a phone and a desktop. Check service choices, available times, business details, policy wording and the confirmation/reminder settings. Make the booking route easy to find, then keep a contact option for customers who need help choosing a service.

Practical guide

Put the essentials in place

Direct booking link

A straightforward route from a profile, message or existing website button to your booking page.

Hosted business website

Bring your services, team and business information together with online booking.

Booking widget

Add the booking journey to a website you already own and keep availability connected to Velixa.

Frequently asked questions

Clear answers about this practical topic.

No. You can share a direct Velixa booking link. A hosted website or an embedded widget is useful when you want the booking route alongside more business information.

Prepare service names, prices, durations, staff availability, business contact details, location information and your cancellation policy. Merchants also need to complete Stripe setup for the card-on-file booking process.

Yes. Customers create or sign in to a free Velixa account before completing an online appointment booking.

Every appointment booking is secured with a card saved via Stripe. No payment is taken when the booking is made. On the day of the appointment, charge the card on file or record payment in cash.

Put your booking plan into practice

Set up your services, explore your diary and see how Velixa fits your business.