Missed appointments can leave valuable diary time unused. Enter your own figures to estimate the potential revenue value for your appointment business.
Nothing you enter is submitted or stored. Results update as you type.
An estimate based only on the figures you entered—not a prediction or guaranteed saving.
Reducing missed appointments can help protect valuable diary time. Velixa supports card-on-file, automated reminders and policy-based late-cancellation or no-show charges for appointment businesses.
A useful estimate starts with your own diary and sales figures. These sections explain what the calculation means and what you can review next.
Your no-show rate is the percentage of booked appointments where the customer does not attend and does not cancel in time for you to offer the slot to someone else. Calculate it from a consistent period, such as the previous month or quarter.
An unused slot may represent revenue that the diary had reserved but the business did not receive. The real effect varies: some gaps are refilled, some services have different values and some policies allow an agreed charge.
Estimate missed appointments by multiplying weekly bookings by your no-show rate. Multiply that result by average appointment value, then convert the weekly estimate into monthly and annual figures.
Make booking details easy to check, offer a clear route to reschedule, send reminders at useful times and review patterns in your own diary. Velixa’s online booking tools keep availability and customer booking details together.
Card-on-file can support a clearly communicated cancellation policy. The customer securely provides payment details during booking, and an eligible charge can be applied only in line with the terms they accepted. Learn more about Velixa payments.
A reminder gives customers another opportunity to check the date and time, then contact the business if plans have changed. It is a practical prompt rather than a guarantee that every customer will attend.
Appointment businesses can use plain wording, explain notice periods and charges before booking, and apply the policy consistently. Customers should be able to understand the terms before confirming an appointment.
See how these tools work together across all Velixa features.
Use another practical calculator with your own appointment-business figures.
General guidance for understanding your figures without relying on unsupported industry averages.
There is no single rate that applies to every appointment business. It can vary by business, service type, booking channel, season and cancellation policy. Use your own recent appointment records for the most useful estimate.
UK appointment businesses can set cancellation and no-show terms, but those terms should be clear, fair and shown before the customer books. The charge applied should follow the policy the customer accepted. Consider taking legal advice if you are unsure about your terms.
Card-on-file means a customer securely provides card details during booking so the business can apply an agreed cancellation or no-show charge under its published policy. The card details are handled by the payment provider rather than stored by the appointment business.
Multiply appointments per week by your no-show percentage to estimate missed appointments, then multiply that figure by your average appointment value. This calculator applies the same method and shows weekly, monthly and annual estimates.
Reminders can give customers a useful prompt and an opportunity to reschedule or cancel before the appointment. Results vary between appointment businesses, so review your own booking data rather than assuming a guaranteed reduction.
Bring bookings, reminders, card-on-file and cancellation-policy tools into one place—without assuming every missed appointment can be recovered.
Choose which cookies you are comfortable with. For a full list of what we use, see our cookie policy.
Essential for the site to function — your login session and security tokens. Cannot be disabled.
Anonymous visit counts on merchant booking pages, used only by that merchant to understand their traffic. No cross-site tracking.