Model the revenue value of appointments where customers do not attend. Use your own figures and keep recovered fees and replacement bookings separate.
Results update in your browser as you change the figures. Use estimates if you do not have exact records.
An estimate based only on the figures you entered—not a prediction or guaranteed saving.
Bring bookings, your diary, client records and appointment payments together with Velixa.
A useful estimate starts with your own diary and sales figures. These sections explain what the calculation means and what you can review next.
Your no-show rate is the percentage of appointments due in a period where the customer did not attend. Track late cancellations separately. For example, 5 no-shows out of 100 appointments due is 5%. Use the same definitions and reporting period when comparing results.
A missed appointment leaves service time unused unless another customer takes the slot. Start with its appointment value, then account separately for replacement bookings, fees actually collected and costs you did not incur. The result here is a revenue-value estimate, not a profit calculation.
Estimate missed appointments by multiplying weekly bookings by your no-show rate. Multiply that result by average appointment value, then convert the weekly estimate into monthly and annual figures.
Make booking details easy to check, offer a clear route to reschedule, send reminders at useful times and review patterns in your own diary. Velixa’s online booking tools keep availability and customer booking details together.
Every Velixa appointment booking is secured with a card saved via Stripe. No payment is taken at booking. On the appointment day, charge the card on file or record payment in cash. For a late cancellation or no-show, manage any applicable fee under your booking policy; a saved card does not guarantee successful collection.
A reminder gives customers another opportunity to check the date and time, then contact the business if plans have changed. It is a practical prompt rather than a guarantee that every customer will attend.
Appointment businesses can use plain wording, explain notice periods and charges before booking, and apply the policy consistently. Customers should be able to understand the terms before confirming an appointment.
See how these tools work together across all Velixa features.
Use another practical calculator with your own appointment-business figures.
General guidance for understanding your figures without relying on unsupported industry averages.
There is no single rate that applies to every appointment business. It can vary by business, service type, booking channel, season and cancellation policy. Use your own recent appointment records for the most useful estimate.
Set your cancellation notice period and fee. If a policy applies, manage the relevant charge from the booking record. Payment collection can fail. The calculator does not assume that every missed appointment will lead to a collected fee.
The customer secures the appointment with a card saved via Stripe. Saving it does not take an appointment payment. On the appointment day, the business can charge the saved card or record payment in cash. Applicable cancellation charges are handled separately.
Multiply appointments per week by your no-show percentage to estimate missed appointments, then multiply that figure by your average appointment value. This calculator applies the same method and shows weekly, monthly and annual estimates.
Reminders can give customers a useful prompt and an opportunity to reschedule or cancel before the appointment. Results vary between appointment businesses, so review your own booking data rather than assuming a guaranteed reduction.
Bring bookings, your diary, client records and appointment payments together with Velixa.
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