Start with a clear booking policy
Explain the notice period and any applicable charge before the customer confirms. A policy should match how your business operates and should be fair and understandable.
Booking software
A booking system that helps you handle no-shows
Use clearer booking information, configured reminders and supported rescheduling alongside Velixa’s mandatory card-on-file booking flow, with no payment taken upfront.
A practical no-show workflow
No software can guarantee that every customer attends. Every Velixa booking requires a saved card and accepted mandate before confirmation, but no payment is taken upfront. The business’s configured policy then determines whether a missed appointment is recorded only, reviewed manually or followed by a later payment attempt.
Offer an alternative to missing the appointment
For appointments that meet the status and policy rules, Velixa provides supported cancellation and reschedule paths. Keep the business contact route visible for appointments that cannot be changed online.
Use reminders as prompts, not guarantees
Email and optional SMS reminders can help customers remember an upcoming appointment. Measure your own attendance patterns rather than relying on a universal promised reduction.
Understand the value of missed time
Use the No-Show Cost Calculator to estimate the potential revenue value of missed appointments, then choose the combination of reminders, policy and diary practices that fits your business.
Why businesses choose Velixa
A better way to run appointments
Prompt customers
Use configured email and optional SMS reminders to give customers a useful opportunity to remember, cancel or reschedule.
Set expectations early
Show the cancellation policy before the customer confirms and keep the applicable terms clear in the booking journey.
Start with a saved card
Every booking requires a saved card and accepted mandate. Velixa only attempts a later late-cancellation or no-show payment when the agreed policy and appointment allow it.
Tools & Guides
Keep exploring Velixa
See the related product details and practical tools.
Frequently asked questions
Clear answers about this booking software use case.
No. Velixa provides tools that can support attendance and policy handling, but no booking system can guarantee that every customer attends.
Every booking has a saved card and accepted mandate before confirmation. Velixa can record a no-show without charging, leave it for manual review or attempt the configured later payment. Any charge still depends on the agreed policy, appointment eligibility and a successful charge attempt.
Where the appointment status and merchant settings allow it, customers can use the supported cancellation or reschedule path.
Use your own weekly bookings, no-show rate and average appointment value in the No-Show Cost Calculator. It provides weekly, monthly and annual estimates without assuming an industry average.
Ready to run your appointments with Velixa?
Bring bookings, diary management, reminders and business tools into one place.