Explain the cancellation notice and fees
Set the notice period and applicable fee for the service. Make the terms easy to understand before a customer confirms, including how to tell you when they cannot attend.
Booking Software
A booking system to help manage no-shows
Bring card-secured bookings, cancellation terms and reminders into the same appointment workflow. Set expectations early and keep a clear record when plans change.
A clear process before and after the appointment
Explain the booking terms before confirmation, send useful reminders and record what happens if a customer does not attend. Keeping these steps together helps your team apply the policy consistently.
Use a saved card without a deposit
Every appointment booking is secured with a card saved via Stripe. No payment is taken when the booking is made. On the day of the appointment, charge the card on file or record payment in cash. Cancellation and no-show charges are separate from the ordinary appointment payment.
Make reminders and changes useful
Use automatic email reminders and optional paid SMS. Customers can manage appointment changes where your policy and the booking allow it, or contact your business for help.
Record the outcome and review the figures
Set your cancellation notice period and fees. If a client cancels late or misses an appointment, manage the applicable charge from the booking record. A saved card does not guarantee that a later payment will succeed. Keep missed appointment value separate from fees actually collected when reviewing your results.
How Velixa helps
Put the essentials in place
Set expectations
Explain notice periods and potential fees before confirmation.
Keep a card on file
Secure the booking without taking an upfront appointment payment.
Review attendance
Record no-shows and late cancellations and assess your own results.
Tools & Guides
Useful next steps
Explore the details that matter to your business.
Frequently asked questions
Clear answers about this booking software use case.
No. Every appointment booking is secured with a card saved via Stripe. No payment is taken when the booking is made. On the day of the appointment, charge the card on file or record payment in cash.
Set your cancellation notice period and fees. If a client cancels late or misses an appointment, manage the applicable charge from the booking record. A saved card does not guarantee that a later payment will succeed.
No. You can manage an applicable policy-based charge, but a saved card does not guarantee successful collection.
Use your own booking volume, appointment values and no-show rate in the no-show calculator. The result models appointment revenue value, not guaranteed losses or recoverable profit.
See how Velixa fits your business
Set up your services, explore your diary and review the tools you need.