Pair online booking with automatic email reminders around 24 hours before eligible appointments, then add optional SMS reminders if your business wants the extra channel.
Reminders work best when they are part of the booking workflow rather than a separate list to maintain. Velixa automatically sends an email reminder around 24 hours before eligible appointments when a customer email is available. SMS is an optional, credit-funded channel.
Velixa automatically sends an email reminder around 24 hours before an eligible appointment when the customer email is available. Customers can then use an eligible cancellation or reschedule route if plans have changed.
Email reminders are automatic. SMS is an optional paid channel that uses credits and must be enabled by the merchant, so businesses can decide when the extra reach is worthwhile.
Reminders can support attendance, but they cannot prevent every missed appointment. Review your own booking data and keep your cancellation policy clear.
Every booking already requires a saved card and accepted mandate before confirmation, with no payment taken upfront. Whether Velixa later attempts a late-cancellation or no-show payment depends on the business policy, the appointment and the customer’s prior agreement to the displayed terms; the payment attempt can still fail.
Enable SMS reminders when they fit your business and fund them through the platform credit system.
Velixa sends an email reminder around 24 hours before an eligible appointment when the customer email is available.
Reminder timing is based on the eligible appointment and the booking information already held in Velixa.
See the related product details and practical tools.
Clear answers about this booking software use case.
SMS reminders are an optional, credit-funded channel. Current SMS packages and pricing are shown on the public pricing page.
Yes. The automatic email reminder works independently of the optional SMS channel.
No. Reminders provide a useful prompt, but results vary by business, customer and service. Velixa does not promise a fixed reduction in missed appointments.
Use the No-Show Cost Calculator with your own recent booking figures, then read the guide on reducing missed appointments for practical next steps.
Bring bookings, diary management, reminders and business tools into one place.
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