Use automatic email reminders
Velixa sends automatic email reminders for supported appointments when the required customer email details are available. Keep the appointment information and business contact details accurate.
Booking Software
A booking system with optional SMS reminders
Keep appointment details in the diary and give customers a useful prompt before their visit. Use automatic email reminders and add paid SMS when it suits your business.
Reminders linked to the appointment
Use the booking record as the source for the service, date and time. Check customer contact details and review your reminder settings so messages support the appointment journey.
Add SMS with prepaid credits
SMS is an optional paid channel. Enable the reminder types you want, check the customer mobile number and maintain sufficient credits. See current SMS pricing before choosing the channel for your business.
Review attendance over time
Compare your own no-shows and late cancellations before and after changes to your reminder process. Messages can help customers remember, but sending a reminder does not guarantee delivery or attendance.
Make the policy clear before booking
Every appointment booking is secured with a card saved via Stripe. No payment is taken when the booking is made. On the day of the appointment, charge the card on file or record payment in cash. Explain permitted appointment changes and any applicable cancellation or no-show fee before the customer confirms.
How Velixa helps
Put the essentials in place
Optional SMS
Use prepaid credits for text reminders you enable.
Automatic email
Send appointment prompts using the email reminder workflow.
One appointment record
Keep reminder details aligned with the booking in your diary.
Tools & Guides
Useful next steps
Explore the details that matter to your business.
Frequently asked questions
Clear answers about this booking software use case.
SMS uses prepaid credits and is charged separately. Automatic email reminders are a separate channel. See current pricing for SMS costs.
Enable the relevant reminder type, have the required customer mobile number and maintain sufficient prepaid credits. Delivery also depends on the recipient and mobile network.
Yes. SMS is optional; it is not required to use the email reminder workflow.
No. Review reminders alongside clear policies and easy appointment changes. Measure results using your own booking records.
See how Velixa fits your business
Set up your services, explore your diary and review the tools you need.